Warranty

Warranty

This warranty is provided by The Virtual GIS Group Pty Ltd trading as Blind Freddy Electric Bikes ABN 66 075 488 087 (BF e-Bikes)

We are located at Shop 4 302 South Pine Rd, Brendale Qld 4500

WARRANTY SUMMARY

BF e-Bikes provides this warranty against manufacturing and material defects from usage which would be considered normal recreational applications.

  • Frame: Two years from date of original invoice
  • Battery: 6 months full replacement
  • Other electric components: 12 months
  • Shimano genuine components: 12 months.

BF e-Bikes WARRANTY CONDITIONS

At the discretion of BF e-Bikes, components may need to be returned for testing and inspection. Prior approval for repair must be gained by BF e-Bikes before repair is undertaken. Repair must be carried out by BF e-Bikes authorised repairer or an agent nominated by BF e-Bikes. Transport charges may apply to replaced or repaired product.

Warranty is not transferrable.

Warranty period does not recommence from date of product replacement or repair.

BF e-Bikes fully complies to terms and conditions for consumer goods under Australian consumer law.

WARRANTY DETAIL

Frame warranty: Frame is warranted to be free of manufacturing and material defects for 2 years from sales invoice.

Electric items: Battery pro rata warranty 0-6 months full replacement, 6-12 months 50% pro rata fee.

Exclusions are water damage, physical damage, incorrect charging and power surge. Damage resulting from collison or rough handling is not covered under warranty.

A reduction of 30% capacity within 12 months is not considered a fault.

Motor, charger, controller and throttle claims require the item to be returned for inspection and testing prior to replacement or repair. 

Drive train, Wheels, Steering and General items: The following items carry a two year warranty for manufacturing and material defects from purchase date:

  • wheel rims
  • wheel spokes
  • hubs
  • front forks
  • seat and seat post
  • handlebars
  • head stem
  • kick stand
  • bottom bracket
  • crank set

Damage resulting from collison or rough handling is not covered under warranty.

Shimano components: Shimano components carry a 12 month warranty for manufacturing and material defects.

Wear and Tear Exclusions: Tyres, tubes, valves, lights, brake and gear cables, chain and sprockets, handlebar grips, brake pads,

Usage Exclusions/Restrictions: Stunting and jumping, commercial use without prior approval by BF e-Bikes, riders including luggage exceeding max weight limits, third party modifications, fitting of non genuine spare parts, use of non genuine BF e-Bikes battery charger.

How to make a warranty claim for products sold by Blind Freddy e-Bikes:

Firstly contact us and describe the issue. It is possible that the issue can be remedied over the phone. If not, find a copy of your original receipt as this will be required. Please return the bike to your supplier or an authorised BF e-Bike repairer at your cost for initial inspection. If then deemed appropriate for warranty repair or replacement. BF e-Bikes stocks a wide range of spare parts for products imported by our company. We will assess whether a suitable replacement is available and advise timeframe for repair.

Where parts are for products sold but not imported by BF e-Bikes, we will contact the distributor and source necessary parts under warranty. All work will be carried out according to the warranty conditions above.